Online Portal & Store Announcement2026-01-16T14:18:39-05:00
Web header announcement "coming soon" for my.altiumpkg.com online store & portal

Your New eCommerce Experience & Customer Portal

Pharmacist checking orders online

Thanks to your feedback, we’re launching a new eCommerce portal designed to make ordering, managing your account, and accessing your purchase history faster and easier than ever.

Sign up to be notified when the new online store and portal is ready for launch

What You Can Expect In The New Portal

Order Experience Upgrades:

New Customer Portal Features:

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Frequently Asked Questions

When can I start using the new online store and customer portal?2026-01-21T09:18:07-05:00

The new online store and customer portal are launching in early 2026. If you already have an account with us, we’ll reach out when they’re ready. If you don’t already have an account with us but you’d like to be notified, please add your email [here].

Will I still be able to place orders by sending them to my Salesperson or to Customer Service?2026-01-21T09:22:03-05:00

Of course! You’re welcome to place orders however works best for you, whether it’s through the portal or by sending them to our team. Regardless of how you place orders, you’ll still be able to view each of them through the customer portal.

How will tax exemptions work?2026-01-21T09:20:36-05:00

If you’re a new customer, you can upload tax forms during the registration process. If you’re an existing customer, your tax exemption info will automatically carry over to the new customer portal once you activate your account.

Do I need to make a new account?2026-01-21T09:19:25-05:00

If you’ve ordered from us before, there’s no need to create a new account. All you need is your account number and shipping zip code to activate your account in the customer portal. Once you’re logged in, you’ll see all the details and order history for your existing account.

There are multiple people who place orders and/or manage the Altium account for my business. How will this work in the new customer portal?2026-01-21T09:26:42-05:00

Whoever is the first to activate the account in the customer portal with the account number and shipping zip code will automatically become the designated account administrator. When the next team member requests to register/activate the same account, the designated account administrator will receive an email with a link to approve or deny their request. Once multiple team members have joined the account, the account administrator can manage user access, permissions, and contact information as needed.

If my order doesn’t change often, do I still need to add each item to my cart every time?2026-01-21T09:37:18-05:00

No need! In the new customer portal, you’ll have the ability to create and save Lists for quick and easy reordering.

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