Online Portal & Store Announcement2026-01-16T12:48:11-05:00
Web header announcement "coming soon" for my.altiumpkg.com online store & portal

Your New eCommerce Experience & Customer Portal

Pharmacist checking orders online

Thanks to your feedback, we’re launching a new eCommerce portal designed to make ordering, managing your account, and accessing your purchase history faster and easier than ever.

Sign up to be notified when the new online store and portal is ready for launch

What You Can Expect In The New Portal

Order Experience Upgrades:

New Customer Portal Features:

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Frequently Asked Questions

When can I start using the new platform?2025-12-11T15:39:55-05:00

The new eCommerce platform and customer portal are launching in early 2026. If you already have an account with us, we’ll reach out to let you know as soon as it’s ready.

Will I still be able to place orders by sending them to my salesperson or Customer Service?2025-12-11T15:40:07-05:00

Of course! You’re welcome to place orders however works best for you, whether it’s through the portal or by sending them to our team. Regardless of how you place orders, you’ll still be able to view each of them through the customer portal.

How will tax exemptions work?2025-12-11T15:40:15-05:00

You’ll have the option to upload tax forms during registration for proper setup.

Do I need to make a new account to use the portal?2025-12-11T15:40:26-05:00

There’s no need to create a new account – if you’ve ordered from us before, all you need is your account number and zip code to register your account, and you’ll see all of the details for your existing account with us once you’re logged in.

How will it work if there are multiple people that need to be able to place orders and manage our account?2025-12-11T15:40:36-05:00

Whoever is the first person to register with the account number and zip code in the online customer portal will automatically become the designated administrator for the account. When the next member of your team requests to register with the same account, the designated account administrator will receive an email with a link to approve or deny their request. Once multiple team members have joined the account, the account administrator can manage user access, permissions, and contact information as needed.

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