FAQs Archive

Q: What payment methods can I use?

You can use any major credit card (Visa, MasterCard, etc.) to place orders or pay invoices.

Q: If my order doesn’t change often, do I still need to add each item to my cart every time?

No need! In the new customer portal, you’ll have the ability to create and save Lists for quick and easy reordering.

Q: There are multiple people who place orders and/or manage the Altium account for my business. How will this work in the new customer portal?

Whoever is the first to activate the account in the customer portal with the account number and shipping zip code will automatically become the designated account administrator. When the next team member requests to register/activate the same account, the designated account administrator will receive an email with a link to approve or deny their request. Once multiple team members have joined the account, the account administrator can manage user access, permissions, and contact information as needed.

Q: Do I need to make a new account?

If you've ordered from us before, there’s no need to create a new account. All you need is your account number and shipping zip code to activate your account in the customer portal. Once you’re logged in, you'll see all the details and order history for your existing account.

Q: How will tax exemptions work?

If you’re a new customer, you can upload tax forms during the registration process. If you’re an existing customer, your tax exemption info will automatically carry over to the new customer portal once you activate your account.

What payment methods can I use?

You can use any major credit card (Visa, MasterCard, etc.) [...]

What payment methods can I use?John Sisk2026-01-21T09:41:41-05:00

If my order doesn’t change often, do I still need to add each item to my cart every time?

No need! In the new customer portal, you’ll have the [...]

If my order doesn’t change often, do I still need to add each item to my cart every time?John Sisk2026-01-21T09:37:18-05:00

There are multiple people who place orders and/or manage the Altium account for my business. How will this work in the new customer portal?

Whoever is the first to activate the account in the [...]

There are multiple people who place orders and/or manage the Altium account for my business. How will this work in the new customer portal?John Sisk2026-01-21T09:26:42-05:00

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